— Operational BPO, No Black Box

Trained agents. Visible operations. Live from day one.

Webshark fields your inbound calls, outbound campaigns, and back-office work with agents you can see — staffed in days, tracked in real time, accountable on every metric.

Metrics That Matter

Numbers you can hold us to

100+ Agents

40+ Global Clients

97% QA Pass Rate

14-Day Onboarding

Trained, CRM-certified agents ready to staff your campaign within days of contract.

Active campaigns running across travel, healthcare, insurance, e-commerce, and tech verticals.

Every call scored against a defined rubric. QA results visible to clients, not buried in a report.

From signed agreement to first live call in two weeks. The playbook is already built.

Close medium-wide shot of two call center agents at adjacent desks wearing headsets, eyes on dual monitors showing CRM screens, cool overhead fluorescent light casting sharp clean shadows on keyboards and notepads, active and focused, shot from a slight angle to show depth of the floor behind them

Full Service Breakdown

• Full-Lifecycle Coverage

One operation. Every customer touchpoint.

From the first inbound call to post-sale retention, Webshark runs the complete customer contact stack — so you don't stitch together three vendors to cover one lifecycle.

Inbound Customer Support — 24/7 live agent coverage across voice, chat, and email channels.

Outbound Sales & Lead Generation — scripted, trained agents running your pipeline with tracked conversion data.

Technical Support & Live Transfers — Tier-1 triage and warm handoffs with documented resolution rates.

Vacation Booking & Back Office — reservation handling and data operations staffed to your SLA, not ours.